Susan’s List depends on our community to rate and review service providers based on personal experiences. This allows individuals, families, and care providers to use Susan’s List to make informed decisions and build their own network of inclusive and supportive businesses and community organizations.


The overall appearance and ease of access of the business must serve people with all types of disabilities. This rating takes into consideration all external and internal features of the building, parking lot, entrances and exits, restrooms, and maneuverability.


Adaptable businesses level the playing field by going above and beyond the call to serve the disability community by altering their establishment or service offerings. This rating measures the innovative changes undergone by the business to fit disabilities of all kinds.


It’s important that employees and volunteers represent the business with attitudes of respect and inclusivity. This rating helps ensure that individuals with disabilities are treated fairly and that the interaction between the provider and the user is positive.

If you’re ready to begin the evaluation process, apply to be a part of Susan’s List and help us change how the world sees disabilities.